Elements and Performance Criteria
- Establish and maintain the framework for the quality system
- Access, interpret and apply compliance documentation relevant to the work activity
- Develop, document and have the quality system approved
- Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel
- Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner
- Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel
- Establish a collaborative process
- Establish and maintain procedures for identifying and assessing quality issues
- Identify existing and potential quality issues and trends from the quality records system
- Implement and develop system procedures for the ongoing identification of existing and potential quality issues
- Monitor changes to the workplace to determine if additions or modifications to the quality system are required
- Design procedures for treatment of quality issues
- Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system
- Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical
- Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control
- Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
- Implement training programs to meet quality system training requirements as part of the organisation's general training program
- Evaluate the organisation's quality system